As I alluded to in my customer service post a couple days ago, I had no luck with Movistar's G3 internet service in Uruguay.Although I didn't like some of the answers from CTI Movil, I decided to give them a try today.
Their offer was 1 megabit download, 128k upload, unlimited usage for 485 pesos a month.
I was concerned because they also want a 2 year contract, but unlike Movistar don't offer a return option. (Well, their contract actually gives you 5 days if it doesn't work).
I was also concerned becaused they said it worked across the entire country, but when I pressed for details they agreed it would not be 1 megabit everywhere and couldn't offer any map or detailed information on the converage areas.
They seemed to have no literature or information on their website about the service at all.
Today I stopped by the CTI store at Puntas Carratas Mall and decided to get one. I also also concerned that they said the contract was for 2 years and I could not be upgrade in the future when they offer higher speeds.
Everything was all set, the contacted printed, signed, id copied, info in the computer and it was time to pay. The clerk had a problem with my credit card and asked the manager for help.
His help was to inform me that they didn't accept "international credit cards," ie: that I could not use a Visa or Mastercard from the United States!
Well, enough of that! I toss the bottom off the contracts where I had signed and the copy of my ID and left.
So far, two G3 internet contracts signs and exactly zero bits of data transferred.
CTI said it would take 24 to 48 hours to activiate the modem. I asked if a cellular phone was instantly activited and told yes, and was then told it was different technology. Curious, since the use the same SIM cards!
I belive this is the first time my Visa or Mastercard has been refused by a business in Uruguay that accepts credit cards! As well as making a complaint with Mastercard International, I've asked the press department to give their comments.
